Shipping + Returns

 

All of our bags are shipped in tissue paper and recycled plastic mail bag. All efforts are taken to ensure that you receive your bag in perfect condition.

Mainland UK (Excluding Jersey & The Channel Islands)

We deliver to mainland UK, Northern Ireland & Isle of Man as part of our domestic shipping service. We send all orders about £10 by recorded delivery, if you have any queries please get in touch on our contact page.

Standard Shipping (Royal Mail First Class/Royal Mail First Class Recorded) - Free

Express Shipping (Royal Mail 24 Tracked with signature) - £5.50

International Shipping

We ship internationally, yay!

See below for shipping costs for: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Russian Federation, Spain, Sweden, Switzerland

European shipping costs

See below for shipping costs for: Australia, USA, Canada, India, China

International Shipping Costs

To help you estimate shipping - Our keyrings are about 15g, Zip pouches are about 200g, crossbody bags are around 450g.

All taxes, duties and tariffs are the responsibility of the receiver.

If you would like to ship to a country not listed above please email hello@eballondesign.com and we will issue a quote for shipping.

Returns

All returns must be received 14 days after purchase and in original condition for full refund. All costs for return are incurred by the sender.

UK Customers using PayPal -  PayPal offer a service for free that they’ll cover up to £15 of return shipping costs per return, for up to 12 eligible returns per year worldwide. So please consider this when shopping with us. It's safe, secure and free, Terms and Conditions do apply.

Check out https://www.paypal.com/uk/webapps/mpp/refunded-returns for all the details.